I've often seen it recommended to include a "single point of contact" clause in the contract. This stipulates that all communication between a client company and your own company must be made between a single representative on each end. This greatly helps prevent miscommunication.
My question is this: how do you deal with that when working with a project management tool like Basecamp? Do you only add your point of contact to the project? What if he wants to show the work to other members in the company?
UPDATE: This is the recommended single point of contact clause provided in the Graphic Artist's Guild handbook:
The Studio will make every good faith effort to test all deliverables thoroughly and make all necessary corrections as a result of such testing prior to handing over the deliverables to the Client. Upon receipt of the deliverables, the Client shall either accept the deliverable and make the milestone payment set forth herein or provide the Studio with written notice of any corrections to be made and a suggested date for completion which should be mutually acceptable to both the Studio and the Client. The Studio shall designate __________ and the Client shall designate _________ as the only designated persons who will send and accept all deliverables and receive and make all communications between the Studio and the Client. Neither party shall have any obligation to consider for approval or respond to materials submitted other than through the designated persons listed above. Each party has the right to change its designated person upon ____ day(s) notice to the other.
I'm just wondering how this is even relevant if you're communicating with many different people throughout the course of the project?