I am currently a Project Manager at web development company working on always more than one project (rarely big project for more than 3 months and most often small project up to 1 month). As we open projects all the time it is essential for my resources to close them quickly, however I have a problem with the clients -- they do not respond and do not provide the required information on time.
My question is how to make them respond quickly and on time so there are no interruptions in the working process?
I've discussed an idea with the director to sign a contract with clause which will make them pay for each delay, however we both agreed that to punish your clients this way will affect the overall client satisfaction (which is very high currently).
I would highly appreciate every idea as I am currently running 14 project and 6 of them are On Hold...