I've been placed in a new position, to manage "projects" for a help desk/tech support organization. Some of the projects on my list have arbitrarily been removed, because they were not considered a project. For example, one was to use Microsoft SCCM to push out an update of a newer version of software, to about a dozen computers. No justification for this decision was provided. I assume it pertained to 'project' size.
I would like to define criteria, attributes, etc to help me provide something we can use, to determine which of the work we perform would be considered a 'project'. Any suggestions ideas would be appreciated. Thank you.