As a newbie project manager, I am leading an effort to transition data from one department to another. My counterpart in the other department acts as interface with their development staff.
I am having a really hard time getting any traction on this project. Action items I get her to commit to either fall thru the cracks, remain in hers or the developer's work queue for days without update or get delivered half complete or incorrectly.
I called my counterpart to get a feel for the situation and she told me flat out "I am the problem". Trying to keep a neutral and positive attitude, I told her that my goal is to get this done for the company's benefit and I will do my best to help her get anything she needs to get the work done.
In spite of that, nothing has changed. I understand that her group is understaffed but that should be an "excuse" for failing to deliver. My weekly status reports to her are ignored. And my boss's attitude is "figure it out".
What can I do?