The clients tag is used for questions about how to work effectively with clients, how to solve problems with clients, how to select good clients. The tag is not limited to just these categories. As long as the question is about a real problem faced with a client, use this tag.

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3
votes
4answers
94 views

Should I disclose technical constraints and details to the client?

Background In our Software Requirements Specifications (SRS) we have a clause which states that the user should be able to make push notifications from the website to the mobile devices. Should we ...
2
votes
3answers
149 views

What to do when someone says “that is not an acceptable solution”?

I've been running into this a lot lately between bosses and clients. I am told about a problem where there is only 1 solution. e.g.: When asked to create a job posting and in describing what we do: ...
7
votes
4answers
233 views

When can a project's wrong estimates be justified?

This question is not about project estimation techniques, initial processes, etc. Assume everything was done correctly. Recently, we gave an estimation for an Android application with development ...
1
vote
3answers
238 views

How to ask for more time if project misses a milestone and will be delayed?

I've been searching for management role for a long time and finally got myself hired into a new start up company as Project Manager. I'm managing a project (Multi Level Marketing Apps) Team. I ...
3
votes
6answers
167 views

Who speaks with the client about the active project?

We are programming company. One guy is seeking jobs and talking to clients. Then when the job terms are negotiated, a project gets its own project manager and programmers. Once a project is started, ...
0
votes
2answers
95 views

Free project support after sell [closed]

I'm working on a quite small engineering/programming project (~100kloc of code) which tackles many different areas of expertise. The program communicates with many external devices, has data ...
-1
votes
1answer
138 views

How to Estimate Scope, Cost and Budget for Developing a Phone App

I have some questions regarding how to handle bidding for a project, and how to structure the contract for the project. How can I find the answers to the following questions: How many people ...
5
votes
3answers
244 views

How can I complete a project with unfixed requirements from the client?

How can I politely ask a customer to participate in the design of the deliverables before we begin work? I have received a content update and brochure design job from client. Unfortunately it is so ...
2
votes
2answers
274 views

How do you explain the value of a PM to a client?

I'm sure other PMs have run into this issue, which is explaining the benefit of a PM to a client. Here's a typical question I hear: "Why am I paying extra for someone who is not involved in the ...
1
vote
2answers
247 views

project work with difficult client

My company takes in projects from a variety of clients in the region I am in. One of these clients is a firm that kind of competes with us on some things, but in other ways we cooperate. The ...
10
votes
3answers
335 views

How to manage clients who want to meet up all the time?

I have a client/shareholder who is more of a face-to-face kind of client. They can't grasp how to use email and phone to communicate project amendments and feedback. Instead, they wish to meet up ...
5
votes
5answers
274 views

Slow client answers

Let's say, I have a project with well fixed deadlines, and a pretty good specification. Every specification needs additional discussion, with taking in consideration the client's requirements (I mean, ...
4
votes
7answers
313 views

How to manage client feedback during wireframe phase

My team and I offer freelance web development services, often to non-technology personal. We started to incorporate a wireframe phase in our web software development process (as opposed to ...
8
votes
4answers
852 views

How to deal with a missed deadline and obtain a new target date?

I apologize if this sounds basic, but here's the scenario: We were supposed to complete a project in August and now that it's November, it's still in progress. After asking the client to provide us ...
6
votes
4answers
450 views

How can I handle a client's client who is upset with bugs but refuses to use any kind of Project Management?

I am a programming/engineering freelancer working as a consultant for a mid-sized corporation. This mid-sized corporation has many clients, including a very large financial company (one of the top 10 ...
5
votes
5answers
249 views

Is including “communication” aspects in formal agreements with clients critical to have?

We all know that in management, the communication with the client (product owner or sponsor) is one of the key factors. It's good when both sides understand the communication aspect. However, from ...
1
vote
3answers
86 views

Good idea for a client to also be the project manager?

A while ago I took on a freelance web programming project with a company I'm already familiar with. My boss (also the company owner) typically pairs me with one of his PM employees for each project I ...
3
votes
1answer
119 views

What method to use to inform customer about sub-contractor/freelance workers?

When customer requires list of technical staff that will be involved in the project; What is the proper method to give the info of the sub-contractors/freelance workers that will be involved in ...
14
votes
1answer
375 views

How to cope with a client expecting compensation for mistake your team made?

Our team made a mistake in software code and that caused the customer lose a lot of money. Now they ask us for that amount to give them back as compensation. How to deal with that?
3
votes
3answers
105 views

How to decide to take a project when it's depending on a tool your team doesn't know?

It happened to me recently, I'm kinda newbie on PMing, so I ask this to an experienced community. A potential client contacted me through the guy (intermediary) who offered the job to me. But to ...
4
votes
2answers
3k views

Who writes the test cases for your client when it's time for Client Acceptance Testing?

This question has recently come up at my organization. When it's time for the client to review and accept either a large ecommerce implementation or a smaller feature enhancement, will your QA team ...
3
votes
2answers
410 views

Questions to ask to the client before making any cms for them?

I need a comprehensive list of questions or at least basic idea of which questions to be asked to the client before customizing a cms for them? I may use Wordpress, Drupal, Sharepoint or anything, I ...
11
votes
4answers
210 views

Client has hard time focusing

I had a hard time trying to get the client to focus. X likes to talk a lot. Sometimes give too much information. Sometimes X talks x-self into circles and i forget what the question is. I try my ...
2
votes
3answers
871 views

How to Measure The Price of The Project?

we are working on the project (IT), but we were puzzled to price project. Does anyone can explain, about what it takes as a consideration in determining the price of a project
6
votes
6answers
216 views

No free people to work on time&material type of contract

A small company signed time&material type of contract with client A which basically guarantee that 3 people would work on project for the client. The cooperation lasts a few quarters already and ...
15
votes
10answers
1k views

Clients do not respond. How to manage that?

I am currently a Project Manager at web development company working on always more than one project (rarely big project for more than 3 months and most often small project up to 1 month). As we open ...
6
votes
5answers
423 views

Can metaphors in popular culture help with explaining agile or waterfall to clients?

After reading this blog post that suggests that the Death Star was an agile project I was wondering if using metaphors is a good way of describing methodologies in a slightly fun way. 'Movie x ...
25
votes
4answers
1k views

How do you convince a client to use Agile Methods?

Here's the thing: In agile, client has very important role to fulfill - if they aren't involved, agile loses much of its value. How do you convince clients to change the way they run projects, ...