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0answers
4 views

Data delivery after client stops using your system

I would like to hear your suggestions and experiences in the following situation: We provide a software on annual subscription basis to our customers. One of our newly prospective customer asked us ...
2
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3answers
134 views

Should a Statement of Work (SOW) include “coding style” under the Client Obligations section?

I am hiring a contracting firm to rewrite a small application for my group. The dev team is going to be a single person. Based on past experiences with other developers, I'm concerned that the code ...
3
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2answers
669 views

Firm Fixed Price Contracts and Binding the Work

For scope that is reasonably explicit, many customers choose to purchase services under a firm fixed price contract in order to remove cost risk. It is essentially transferring risk to the seller as ...
1
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1answer
390 views

PMBOK 4th Edition - Monitor and Control Project Work versus other Control Processes, what are the differences?

Are there any significant differences between "Monitor and Control Project Work" process versus other control processes e.g., control scope, control schedule, control cost, perform quality control? ...
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5answers
256 views

Is including “communication” aspects in formal agreements with clients critical to have?

We all know that in management, the communication with the client (product owner or sponsor) is one of the key factors. It's good when both sides understand the communication aspect. However, from ...
6
votes
11answers
406 views

Trust issues with a client

I've been negotiating recently with a client who is... well... a bit difficult to work with, to say the least. He was the first to contact me and request my services. He wants me to build an ...
1
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2answers
122 views

How to choose and manage a sales team that are given great flexibility?

I have come to a situation where I have to choose around 10 individuals to do sales for our company. A salesman per department (e.g electronic, cosmetic and so on). My concern is that the salesman ...
1
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3answers
233 views

Who should bear the cost of upgrade? Client or Provider?

We are in the middle of developing iPhone app. iOS 5 is recently released. Now if we run the same codes in iOS 5 we get lot of errors / crashes. Should we charge the client to get the code ...
7
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5answers
347 views

Project cancelled, still client wants to use parts of it?

After four prototypes on a mailshot design, the client is now telling me that the project is going to be cancelled. Because a lot of work was involved, I submitted an updated "cost estimate" (in this ...