For questions relating to customer involvement in projects.

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4
votes
3answers
113 views

Schedule & Customer Blame

Here are work we are having some difficulty with, well, difficult customers during the implementation phase of a semi-custom SaaS product. Standard story, I guess, ship deliverable's and then nothing ...
1
vote
5answers
76 views

How to get a customer to deliver the needed ressources as quick as possible

We are a pretty young Startup who helps offline retailers to get their products successful online and we also take care of anything else, like shipping etc. Also the customers are very eager after ...
5
votes
3answers
364 views

What to do with incomplete stories that depend on customers

We're starting with scrum, user stories, and agile. Some of our tasks require final testing from our customers to verify that they are completed according to their needs, but sometimes they don't ...
2
votes
2answers
81 views

How is value defined for Lean?

For Lean practice, what techniques are used for defining customer value and how is the information recorded and presented?
10
votes
3answers
332 views

How to manage clients who want to meet up all the time?

I have a client/shareholder who is more of a face-to-face kind of client. They can't grasp how to use email and phone to communicate project amendments and feedback. Instead, they wish to meet up ...
5
votes
2answers
176 views

Things to consider when a deployment goes wrong

I just launched a big web infrastructure project which has resulted in a lot of inconsistency in the users' feedback on their experiences. Many of the users are not that web-savvy, and, due to ...
15
votes
6answers
1k views

What are the techniques to elicit requirements from customers who don't understand their needs?

Question: How do you prevent a situation where you have to produce work-product work first and get client feedback before getting on the right track to meet their needs? Are there any techniques to ...
5
votes
3answers
379 views

How can I organize an on demand Support Team for a customer-facing project?

I want to manage a team which developers themselves now support the software produced. Developers are the only people who know how to fix the problems. The problem is that when something goes wrong ...
6
votes
9answers
223 views

Should a client/customer be in the room or participating during planning poker?

From my understanding, planning poker involves the development team or the executors of the project and the project manager or the project owner. I recently had a debate with our project manager on ...
4
votes
4answers
588 views

How do I handle a personality conflict between a vendor and customer's employee?

Is there a recommended process for handling two people from different teams who cannot get along? Should I start with their managers, and work my way down? It seems like a simple problem that requires ...
9
votes
6answers
1k views

How to Introduce Uncertainty without Scaring a Customer?

Recognizing uncertainty is fundamental to an Agile mindset. When leading the transition to a more agile mindset, how do you tell your customer that you, as a development team, generally operate in a ...
3
votes
1answer
118 views

What method to use to inform customer about sub-contractor/freelance workers?

When customer requires list of technical staff that will be involved in the project; What is the proper method to give the info of the sub-contractors/freelance workers that will be involved in ...
8
votes
5answers
718 views

My customer is pushing me very hard to come up with a fully detailed fine grained almost by hour work plan

I know this is likely to fail almost by definition, but I don't really have an suitable alternative. Currently we are working almost exactly the opposite way, with a 8 items work plan, but we are ...
6
votes
10answers
367 views

What is the best approach in saying “No” or pushing back to the customer for a certain request?

What is the right approach in pushing back a specific request to the customer? The request might feature a complexity to the project in the long term.
6
votes
6answers
345 views

Should the customer be informed about an overall project risk score?

One of the outputs from Qualitative Risk Analysis is project Risk Score, which is an indicator of project success probability. This indicator explicitly tells a project manager what is the likelihood ...
5
votes
3answers
171 views

Customer management and communication - how to keep things productive?

I am managing a project for a big company. The sales manager, who is supposed to be my POC, is not co-operating and actually causes many delays. I know I can send a lot of emails to everybody, ...
12
votes
9answers
529 views

Testing and customer acceptance of a project is dragging on forever

I'm the only software developer and project manager for the technical side of a project we're delivering for one of our clients. We initially agreed to and signed-off on a high-level spec that we ...
4
votes
7answers
159 views

Should the customer developers be part of our scrum team?

If during a sprint some task depends on customer development, should the customer developers considered as part of the team? At the sprint planning meeting should these developer attend to share how ...