The customer-satisfaction tag has no wiki summary.
3
votes
2answers
79 views
In Scrum, should we have a Customer Acceptance Testing (CAT) stage by the Product Owner?
In our Agile/Scrum process, should we have a Customer Acceptance Testing (CAT) stage when the Product Owner looks at what has been developed and acknowledges that it meets all acceptance criteria?
10
votes
5answers
252 views
Handling difficult customers
Questions
How to reject customer requirement/highlight to them that is outside our job scope even though they feel we are able to do it?
How to explain to customer why our charges is higher when ...
4
votes
2answers
106 views
How can small teams elicit high quality soft Non Functional Requirements?
Clear, coordinated, requirements are closely correlated with successful project closure. Small teams can experience several obstacles to developing and managing requirements during the initiation ...
1
vote
0answers
270 views
How to Properly Quote a Client for E-commerce/Magento Project? [closed]
One problem I used to frequently run into in is that I’d give a client a quote. For a Magento (E-commerce) project is not always an easy step.
Magento is a complex framework and offers you some ready ...
14
votes
6answers
532 views
What are the techniques to elicit requirements from customers who don't understand their needs?
Question:
How do you prevent a situation where you have to produce work-product work first and get client feedback before getting on the right track to meet their needs?
Are there any techniques to ...
1
vote
1answer
109 views
Is it wrong to collect user's IP addresses for registration purposes? [closed]
I develop software and release it under a simple license that allows people a free copy as long as it remains for personal use only. I was thinking of setting up a registration server where the ...
6
votes
6answers
208 views
No free people to work on time&material type of contract
A small company signed time&material type of contract with client A which basically guarantee that 3 people would work on project for the client. The cooperation lasts a few quarters already and ...
15
votes
10answers
941 views
Clients do not respond. How to manage that?
I am currently a Project Manager at web development company working on always more than one project (rarely big project for more than 3 months and most often small project up to 1 month). As we open ...
5
votes
6answers
121 views
What criteria should be considered when deciding to do work which goes beyond project scope?
Answering my recently asked question whether to "deliver results when finished significantly prior to the agreed deadline", Smandoli suggested to fill the slack with "Look for places to exceed ...
5
votes
3answers
156 views
Customer management and communication - how to keep things productive?
I am managing a project for a big company.
The sales manager, who is supposed to be my POC, is not co-operating and actually causes many delays. I know I can send a lot of emails to everybody, ...
3
votes
6answers
409 views
What are Some Tools and Techniques for Communicating Product Updates to Existing Customers?
I am a product/project manager for a product we've created. We have customers using the product, which we are continually updating as it is Web based.
What are some tools and techniques for managing ...
5
votes
1answer
700 views
What is the relationship between the Kano Model and Quality Function Deployment?
I've read a bit about the Kano Model, and seen pictures, etc:
but how is this connected to the idea of Quality Function Deployment. How do you integrate the ideas behind the Kano model into QFD?
...
