For questions relating to the JIRA issue tracking product used for bug tracking, issue tracking, and project management. If your question is about how to more effectively use JIRA to solve a problem you're facing, use this tag. But for product support questions, see the Atlassian website or forums.

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2
votes
2answers
61 views

Should bug/regression tickets be reopened, or new tickets created?

Question This is a paradox I have: when I create GitHub Issues (or JIRA tickets, or whatever issue tracker you use), my engineers like to make them very granular, so that it narrows the scope down ...
0
votes
1answer
23 views

How do you port project and issues from one Jira server to another?

How do you port projects and issues from one Jira server to another ? To complicate things, the source server is 6 and target is 7.
1
vote
2answers
70 views

How should I handle Assignee for a JIRA ticket as Status changes?

We use JIRA's Scrum boards. As tickets are added into the Active Sprint, each ticket is assigned to a developer with a Status = "Open". The developer will then move it into "In Progress" to start ...
0
votes
2answers
41 views

How can our chaotic JIRA process be used to report resource allocation using MS Project Server?

I'm trying to figure out the best method to address this issue. We have a pool of resources that work on projects, BAU, and production support. PMs utilize these resources in an agile methodology and ...
2
votes
5answers
152 views

Jira story points versus sub task estimation

We are using Jira for agile PM, but are having problems working with both story points and sub task hours estimation. Articles like this and this just don't seem to help. The second article has a ...
2
votes
2answers
74 views

How do I convert a JIRA Kanban board to a Scrum board

I initially set up a JIRA Kanban board and would now prefer to convert to a Scrum board...is there a way to do this without having to re-create the stories and epics that currently exist on the Kanban ...
2
votes
2answers
54 views

Can I import Jira tickets into redmine

How can I import "tickets" from JIRA to REDMINE. from a particular project on JIRA to a particular project in REDMINE
1
vote
2answers
99 views

Is there a way to use JIRA to back daily standup meeting?

Our daily stand up meeting Most developers make notes about what they will talk about, simple text list with done and to-do section. Tickets they worked on are listed there. Is there a way to ...
0
votes
0answers
23 views

JIRA: Populating Issue Ticket Number in Custom Field?

I have been reading JIRA's documentation on configuring custom fields and I am setting up a sync-back into Desk.com (and ultimately into Salesforce). I want to pass the JIRA project ticket/issue ...
1
vote
1answer
91 views

In JIRA, how can we have separate boards/views for the PO and the team in the same sprint?

We don't want the stories to show up in our team's board because they don't work on the stories but rather on the tasks. At the same time our POs (We have a main PO and his delegate) don't want to see ...
1
vote
3answers
40 views

Writing the Granularity of the Task - Where?

The following is from JIRA: User stories are sketched out by the product owner, then the full product team collectively decide the more detailed requirements. These are the granular pieces ...
0
votes
0answers
28 views

What process changes can I make to more accurately track both collaborative stories and individual time within Jira?

I'm currently working with an organization that is using the Jira Tempo Timesheets plugin to track developer time, but the way that Jira stories and tasks are being used fails to capture overhead ...
3
votes
1answer
66 views

Sort “Done” Jira Agile column

We are using Jira Agile and we have a board with columns: Ideas Next Up On Hold In Progress Done Cards can be moved from left to right with the goal of moving the card to done. Right now when I ...
0
votes
0answers
36 views

GANTT Charts in Jira [duplicate]

Is there a way to generate GANTT charts directly from a 'basic software development' software project in Jira - or can I do something from a 'project management' project that links to software ...
3
votes
1answer
89 views

How can I accomodate hotfixes in the KanBan board in JIRA

Say I have 4 tickets in Done state in the Kanban board. I plan to release them together after a detailed QA which would take me about 2 days. However I have this one ticket which is a hotfix and it ...
1
vote
3answers
194 views

How can I set JIRA to not add the sub task estimate to its parent User Story?

I'm a ScrumMaster for a new team, who have added a load of user stories to their backlog and now they are breaking them down into sub tasks and giving those sub tasks estimates. They've then put ...
4
votes
2answers
142 views

What is the best way to handle small items in a backlog?

Background. There is a web platform as a product. There are few teams contributing to it. Usually a team works on a feature, delivers the feature and maintains it. There are millions of end users and ...
1
vote
3answers
83 views

How to use JIRA to track progress over a process with multiple handoffs

I work on a team that consists of several different groups - researchers, analysts, database analysts, and developer (me). We load data for our project several times a year, following a consistent ...
1
vote
1answer
74 views

How to track development activity time against tasks

We are a medium-sized, geographically-dispersed development team using Jira for task management and GIT as our repository. Our developers are generally focused on one primary development project at a ...
0
votes
1answer
52 views

Can I collapse tasks in a specific swimlane?

I would like to collapse tasks in my "DONE" swimlane, as this aggregates a lot of items and quickly forces every project to be very long. This causes me to lose overview over other swimlanes, ...
1
vote
1answer
43 views

Watching an Entire Repo in Jira

I'm trying to watch an entire Jira repo (Mesos) and can't seem to find a way to get email notification a la Github for each update. Closest I got was here: ...
4
votes
2answers
134 views

Keep track of DoD per sprint and per release

In a scrum project it is desirable to know what is your definition of done and what is your actual undone work. Potentially Shippable = Definition of Done + Undone Work ...
4
votes
2answers
97 views

Best way to manage public/private boards which can share stories?

Currently our team uses JIRA to manage our agile projects. JIRA works alright but has two major limitations for us. Our goal is to have a backlog of stories/cards, and be able to organize them on ...
3
votes
2answers
36 views

Is there a way to setup a manual testing hierarchy in Jira that can be used iteratively?

Is there a way to setup a manual testing hierarch in Jira that can be used iteratively? For example, the following would be a hierarchy checklist: Testing Windows, iOS Windows Desktop, Windows Web, ...
2
votes
2answers
151 views

Agile Jira is being bombarded by issues from QA and testers. Need help and suggestions

I would like to ask regarding our situation. I just joined a startup company and they are starting to do scrum (although I would say it was a poor implementation of scrum with no assigned Scrum Master ...
0
votes
1answer
200 views

How do I set up a Jira Kanban board to have queues before the backlog?

I have a Kanban board going, but the backlog is large enough to be unmanageable. I'd like to have a pair of queues before the backlog, "untriaged" and "triaged", where the bulk of the long-range ...
3
votes
2answers
163 views

How can I create custom issue filter equivalent to agile board column?

I have an agile board with column called "To Do" - see random example below. In this column I have now 2 tickets. I would like to create my own issue filter ("Favourite filter") with equivalent ...
1
vote
2answers
128 views

How does one manage scope in JIRA?

I work in a software development company. We develop with Fixed Price contracts, thus there's a lot of BDUF (Big design up front). During the initial/planning phase, we create very big monolithic ...
3
votes
2answers
46 views

Can one change the datetime an item was added to a sprint?

Can one change the datetime an item was added to a sprint? Right now the scope change is recorded when it is done, but i would like to pretend an item was in the sprint all along. Does this ...
0
votes
2answers
97 views

Why does my JIRA report say: “Open issue moved out of board (into an unmapped status)”?

I have a project with extensive workflows set up, and the the tickets are moving smoothly through the entire workflow. But here is a strange behavior that I'm seeing: Whenever I move a Ticket from ...
1
vote
2answers
82 views

Story breakdown and parent story points

An issue has come up lately as we break down stories.. The scenario is as follows: During product increment planning we outline X amount of stories for the PI. This is recorded in Jira with story ...
1
vote
1answer
65 views

Is it possible to create a JIRA user with DL email and subscribe to filters?

I created a JIRA user with email ID of a distribution list (DL). I created a new filter from this user's login and did a 'personal subscription' expecting reports to be sent to the DL periodically. ...
6
votes
4answers
397 views

Best intro to Jira?

This is a bit of a broader question, but I hope this is the right place to ask. I think I need to provide a bit of backstory regarding my goals. We tried several different PM solutions (Wrike - ...
4
votes
2answers
1k views

Can you add a person to watch a JIRA issue?

In some cases, I'd like to let a teammate watch an issue, and be informed of whatever is going on about that issue, even though the issue is not assigned to him/her. Is it possible to add a person to ...
-3
votes
1answer
47 views

Ideas needed on expanding Jira DB to include multiple target platforms

So first I'll explain my position. I am a member on the QA team but tasked with majority of the management of the Jira instance. We have launched our product on one platform, and will be starting to ...
2
votes
3answers
314 views

Kanban in Jira - Limit number of tasks in column

I'm trying to limit the number of tasks displayed in one of our columns (the one which holds the "solved" tasks), without success. I have changed the "MAX" column settings, but, it looks like it ...
0
votes
2answers
140 views

In Jira, can I form a query to give me all tickets I touched yesterday

In Jira, can I form a query to give me all tickets I touched yesterday I can easily form a query to give me all tickets that were updated yesterday and that I touched at some point but I would like ...
2
votes
1answer
54 views

How to get User who moved Ticket?

I'm trying to edit my Jira Workflow to more efficiently track the Developer who developed the ticket. Right Now, when the Ticket moved to 'Testing' Status, it gets Assigned to the QA on the team. And ...
2
votes
3answers
129 views

Assign verification person on Jira Board

I've googled a lot about that but couldn't find appropriate solution so far. We have almost default Jira Agile board with last columns: In Progress, Verify, Closed. Workflow is: Developer move task ...
1
vote
2answers
78 views

Best Approach to Get People to Put all Require Information in a single ticket?

At the agency I work at, I notice that to finish a task, I end up perusing several sources to get the assets I need. (The initial ticket in Jira, Gmail, Drive, etc) I feel as though everything I need ...
2
votes
3answers
134 views

Atlassian Jira Dashboard - List Of Users' Most Recent Work Log Record

I'm new to Jira and cannot find any help, Google or otherwise, on simply making a Dashboard component which lists all Users and their most recent Work Log entry. Any thoughts?
0
votes
1answer
54 views

Within JIRA, how can I detail project deviations with a wiki style field after creation

We are starting out on detailing project deviations, and have found a combination of a JIRA ticket to show its progress/stage/state (Todo/Scoping/UX/etc), and Confluence Page to detail the ...
5
votes
2answers
194 views

Managing small + large tasks on a big website with Scrum

We're a small team of 4 developers who manage one large website and a group of minisites/mobile apps. We've used JIRA/Agile and Scrum, as best we can, to manage the workflow for the last few months. ...
6
votes
2answers
4k views

Epic Feature User Story Tasks Hierarchy in Jira

How can I setup this hierarchy in Jira? Epic | +--Feature | +--User Story | +--Task I'm having trouble linking a User Story and a Feature to a Epic
0
votes
3answers
2k views

How to display Time Tracking fields in Issue Detail View using Kanban Board in Jira?

That's it. How can I have Time Tracking fields (Original Estimate, Remaining Estimate) show up in Issue Detail View when using a Kanban Board (in "Work" mode) in Jira? Looks like this feature can ...
3
votes
1answer
862 views

In Jira is it possible to have a gantt chart (or calendar view or similar) derived from your agile board?

I'm very new to Project Management, Agile and similar. I just started trying out Jira to manage the work of a small dev team which clearly needs to become organized (right now they are keeping track ...
4
votes
1answer
540 views

How to use Agile in a small web agency managing a lot of different projects?

I'm faced with the duty of managing a small design and web agency's (3 full stack developers, 3 designers, 1 help desk, sales people...) technical department. The company is selling quite well (it has ...
4
votes
4answers
2k views

Why management is more concerned of JIRA hours than of following SCRUM values?

As in many other projects, we are also using JIRA to manage tasks and user stories, and SCRUM as the Agile methodology. At the end of each day, the ScrumMaster provides the burndown chart to the PMO ...
0
votes
2answers
2k views

How to use Jira to indicate blockers in a Kanban system?

We are already using Jira to visualize the work of ~30 people, and it's being rolled out to other teams too, so this number will increase dramatically. One of the enhancements we need, is to be ...
0
votes
2answers
148 views

In Jira where to login hours for tasks that is not part of sprint [closed]

There are some subtasks and their hours need to be tracked. They are not directly related to Sprint work but indirectly related to Sprint. There are not related to particular story so they cannot be ...