LoopTodo:

Manage Feedback with LoopTodo, which is a lightweight feedback management tool designed to make it easier to collect, sort, prioritize, and respond to user feedback. With this tool, you can also create tasks based on feedback received.

Some StackExchange users frequently ask for tools that solve this problem, and we're interested to get some early feedback on how this will help your business. In fact, we're eating our own dogfood. We use LoopTodo to manage feedback for this product.

LoopTodo is currently free to use, and anyone can signup for a free account by logging in with a Google account.

Live Chat Software:

Conversion Support Live Chat Software helps your sales team increase sales and your support team resolve user support issues using a Web-based Live Chat console. It has transcripts, multiple chat operators, XMPP/Google Talk support, a Facebook app, installs easily, has desktop notifications for Chrome users, and the ability to take the chats yourself, overflow them to our call center, or a mixture of the two.

Conversion Support is currently offering the software free for the first six months.

Open Source Opportunities:

I also do part-time consulting work. See http://blog.opensourceopportunities.com for details.

StackExchange:

• PMSE - Help promote the Project Management Stack Exchange site. Like this Project Management SE Facebook Page and share this site with your friends and colleagues!

• Building Social Networks - This StackExchange proposal needs more followers and example questions. If you're a social networking expert, help build the new Q&A site by voting on questions, following the proposal, and even adding example questions to define the site's topic.