I will be planning my first project using Scrum.
I am still trying to get my head around JIRA and how I will use it.
I want to know that once we have identified a sprint (all tasks have been estimated with story point or hours/days), if a developer is unable to work on a task (i.e. they are working on a non-sprint task), where in JIRA do we record the time the developer has allocated to the non-sprint task.
I guess what I am asking is at the end of the sprint the burn down chat will show that the task has not been completed but how can I show management that this was a result of the developer working on another tasks?