We are a pretty young Startup who helps offline retailers to get their products successful online and we also take care of anything else, like shipping etc.
Also the customers are very eager after our meeting to provide us with the data we need to get started ( only a list with EAN-Codes and buy prices of the retailers for their products ) we have to call them up several times and make sure, we do not lose connection. Which stops us from get started making money and running his business, because we need this list in the first place to get started.
We thought about taking a fee in the beginning so the customers is actually more bounded to us. But we are curios if there is not any better idea? How can we make sure, the customer actually wants to give as his list as quick as possible?