I am now the team lead of a known argumentative team. I was chosen by them, and upper management approved. I thought that because I was chosen by most of them, I would at least be someone they respected. Most are being very cooperative, and working well as a team but about 3 members are not.
Two of them are a couple in a relationship (this is allowed by upper management). I am required to go by every hour and input the number of tasks done. They all know this, and every team has to do it, this isn't something new.
Every hour I come around, these same 3 people make it more complicated than it needs to be. They make up numbers in front of me, and when I explain to them that upper management checks these numbers and that they know what times are actually being submitted, these members start arguing that they know this isn't true.
I have explained to them is true and it has been explained to the entire team by upper management before. After working side by side with them and now being the team lead I believe that they do not like being told what to do. Also, I believe they wish they were in my position.
There is one, the female in the couple who is the main one being uncooperative and the others follow. she tries very hard to have a relationship with upper management. In fact, those are the only people she will listen to. No one else. Furthermore, she likes to intimidate other co-workers.
This has all been tolerated in the past for two reasons: no one wants to stand up to her, and she produces results. So far when she does argue with me, its been "watered down." I know she is capable of more, but she holds back a little with me. At least that is something I can try to work with, but how can I get her to be more of a team player?