Within a newly formed Programme Support Office, a number of new starts have been asked to evaluate their roles but they are all former Project Support Officers and some are straying into Project Support under the guise of helping the Project Manager in order to help the Programme Manager in the long run. A number of other Project Managers have expressed the unfairness of "free" Project Support.
What are the primary differences in the roles of Project Support and Programme Support? Which control documents should be in maintained by the Programme Support Officer? What is the best use of their time?
Any and all advice appreciated in helping to craft the job description of the new role.