I am a remote project manager for company XYZ. For most of our past projects, we have no issues with managing the client's feedback; as always technology (emails, video calls etc.) plays a big part in bridging the geographical distance when it comes to communication.
However some less IT-savvy clients almost always insist to have face-to-face meet-ups for project review. The in-house account manager will then have to go down but most of the time he/she does not possess the technical knowledge to handle some of the client's requests.
I believe that in a conventional organisation structure this is where the PM will go down with the AM for such meetings. But for my case how can my company handle such a problem?