I'm facing a challenging situation with one of my clients. We completed the project as planned in 4 months and now the next step is the project deployment at his site. The problem is his site is not ready for the deployment process for lack of equipments, and it's been 3 months like that.
I'm not sure what action I should be taking now, obviously there is the last installment 30% pending on final deployment, also the contract is not covering delays from the client like in the scenario we are currently having, so there is nothing formally I can refer to.
I can be aggressive and tell him that we are not responsible for the delays and give a grace period to pay the last installment, but he is a big client and we have a good relation with him with potential project so don't want to be too aggressive.
What do you think would be the best action to take?