Metrics are valuable tools to measure performance and to manage projects/people. Nevertheless, I have started to encounter certain issues with regards to the measurement of my team's performance.
Members of the team have started to believe that "more is better", and they are trying to get involved in additional assignments. I was pleasantly surprised with this turn of events; the team is motivated and want more challenges to keep developing their skills and grow a reputation within the Company. Therefore, even though the tasks weren't fully completed successfully, the contribution was appreciated and noted as part of their development plans.
However, following up on several 1:1 reviews with certain members of the team, I realized that the real intention behind this was the number of assignments on which they have participated rather than the quality of their performance, using these metrics to request a salary increase.
How can I implement mechanisms to measure and balance Quality over Quantity on my Team's Performance Metrics?
How can we motivate people to increase their level of involvement in the projects taking into account the quality expectations?