I am trying to improve the Agile process by which a team works.
They currently have a Kanban board but they aren't necessarily using it effectively.
They have 2 types of tasks: 1) New project work - some could be development, some could be researching a new tool etc 2) Issues which arise - bugs and issues which arise out of the blue which they need to sort out immediately
Unfortunately the nature of the two types of work make it difficult to follow a prioritised backlog, enforce WIP limits etc. Does anyone have any ideas how to improve this?
So issues are always higher priority than project work, so teams always have to 'pause' project work to handle issues which are unrelated.
The team can be thought of as second line support and R&D of new work often unrelated.