I'm trying to figure out the best method to address this issue. We have a pool of resources that work on projects, BAU, and production support. PMs utilize these resources in an agile methodology and report time in JIRA on their tickets for product features. The problem is that I need to report these resources' time up to Corporate using MS Project Server.
Project schedules are difficult to maintain because resources change in and out of tickets throughout the project, or a resource may contact a PM to say they worked on their project but didn't see a line item to report their time. The PMs go in, create the task, request hours needed at a t-shirt size (which could change).
How can I create a standard process and/or procedures and some type of project schedule to address reporting work, resources, and budget on an ever-changing project, with a process that allows me to adjust resources on the fly whether daily, weekly, or hourly?