As a project manager in a matrix organization, I am having problems to deal with a resource, who is responsible to deliver a task, which is impacting on project schedule because the task is behind schedule.
This scenario seems to be common in many projects with the same organization structure.
When faced such a situation, how did you conduct your project? Please share with us your project management strategy, what you recommend and what you did right (that we could consider to do) or wrong (that we have to avoid to do).
When I decided to create this topic, in my situation at that moment, I tried to talk to both the functional manager and her resource, emphasizing the importance of the project (trying to motivate them), but, as I do not have authority over functional manager staff, the task simply has no priority to them. I shared the project status with the sponsor and it seems not to have a solution.