Martin is the project manager for a small new product development project at his company. After some time, audits reveal that the quality of the finished product, if it continues along its current trend, will be poor. The people on his project team are skilled and intelligent individuals who have worked on projects like this many times in the past, but the new process they are required to follow, although much better than the previous process, seems to be getting in their way.
When I come across the same situation in my company where the team feels that a quality process is getting in their way, should I change the process? Or do I keep the process in place and resolve the matter another way? In what way? Why?