Given the following scenario (as I am new to this forum please excuse my noobish style to put the question).
- A customer project (lead by project manager K) buys a full time person P as agreed with a service provider executive E. Inbetween is a coordinator C.
- P does not participate full time because C "does not know about agreement with E" and there are other tasks in other K-related projects to do for P (as previously agreed with K).
What is the correct escalation/mediation way? Is this maybe a prioritization problem on customer side (K)?