Given the following scenario (as I am new to this forum please excuse my noobish style to put the question).

  • A customer project (lead by project manager K) buys a full time person P as agreed with a service provider executive E. Inbetween is a coordinator C.
  • P does not participate full time because C "does not know about agreement with E" and there are other tasks in other K-related projects to do for P (as previously agreed with K).

What is the correct escalation/mediation way? Is this maybe a prioritization problem on customer side (K)?


The course of action depends on which role you are in. Reading between the lines, I believe you're interested in how C should engage / escalate in this situation.

Depending on the relationship between the parties, I would have a quick word with K and clarify expectations for how P's time should be allocated across the various projects. C should be aware of the impact (schedule / cost) of P not being available to engage on each project so the discussion with K can come to a conclusion with clear actions to pursue.

If other projects are at risk, identify possible mitigation(s) that the project manager can sign off on (e.g. replacement talent, schedule adjustments, etc).

Your Answer

By clicking “Post Your Answer”, you agree to our terms of service, privacy policy and cookie policy

Not the answer you're looking for? Browse other questions tagged or ask your own question.