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I have a concern with regards to CR rejection / approval process.

A client presents his / her requirement to the PM and PM asks them to raise a change request, but once the requirement is analyzed, it reveals out that it is not technically feasible to develop.

My question is, can an already raised CR be rejected?

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Yes. That's the idea of a CR. It can be accepted, rejected, deferred, delayed, etc. In fact, a change denial before it begins the process is damaging to the overall project, though it likely happens a lot on many projects and maybe even more so in certain industries. Similarly, a change accepted before it starts the process is scope creep by definition.

It's interesting that you called this a CR *rejection/*approval process and then asked if it was appropriate for it to be rejected, which is part of the process's name. So I sense there is another, more accurate question to your concern. I am wondering if it has to do with the costs incurred during the technical feasibility analysis, i.e., if rejected so too are all costs associated with it.

  • What I wanted to know was that once the PM raises the CR and then the technical feasibility is carried out which results in a negative outcome to reject the CR, can a response be sent to the client stating that the requested CR is not technically feasible, hence it has to be rejected. What I thought was documenting the CR kind of reflects to the customer that the CR has been officially accepted. Anyway, thank you very much for your response. – Sahan De Silva Sep 29 '17 at 10:06
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    If the customer is unaware of how a normal CR process works, then that might be true. However, the customer should be on the change board and, in reality, is the one making the decision for a go or no go decision. – David Espina Sep 29 '17 at 11:41

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