Our team would like to use incoming emails (from Outlook) to create support tickets.
I've figured out how to successfully get this working, however, the formatting is awful.
When the ticket is created, it includes all the mail headers in the description.
What's even worse: JIRA will create a comment that contains the entire email chain every time someone replies.
The behavior that I want:
Description of the ticket = The body of the first email
Comments = The body of any email after the first
I've tried a bunch of JQL filters, but it is getting highly complicated.