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Our development team works with Jira Software and we aim to use JIRA for other business processes inside our organization:

  • Internal and external support;
  • Customer success;
  • Applications building;
  • Implementation projects that are executed by business organization, in other words, building solutions based on the core platform.

Project execution contains:

  1. Planning resources (available hours vs planned hours);
  2. Visualizing project phases and dependencies;
  3. Managing fixed price projects, time and material.

Here we have researched and found many time tracking and project management plugins for JIRA that can help us.

What we are struggling with now, is to find a way to efficiently cope with the following:

1.Store and manage customer data,like billing details;

2.Invoice customers based on the type of project: fixed price or time and material. For example, the second phase of the project came to its end - billing 40% of the agreed price. Or 30 hours of planned hours were time-tracked and approved for billing - post an invoice;

3.Manage invoice templates.

Could you please advise with a way to accomplish the above for JIRA cloud?

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  • You've written a good question! I'm just not sure if it is about project management. My advice: I would use JIRA what it is intended to be - an issue tracker that can handle some PM-related tasks. Not more and not less. – Stephan Weinhold Dec 5 '18 at 6:38
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    Thank you for your feedback.It's aligned to what we also think now. We will search for invoicing system that would have some integration to planning tools. – Yulia Kovtanyuk Dec 5 '18 at 9:11
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    I disagree with the close vote - this Question seems to be asking 'How can I accomplish x given Y?', not 'What tool can I use to do X?'. – Sarov Dec 21 '18 at 14:08
  • I second @Sarov - we see plenty of MS Projects questions here which are fairly acceptable... this one is pretty much the Jira version of them, IMHO. – Tiago Cardoso♦ Apr 14 at 19:03
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The functionalities you mentioned (Store and manage customer data / Invoice customers based on the type of project) are usually done using a proper Customer Relationship Management(CRM) software.

Jira is a great and very customisable tool, even offering some CRM plugins.

Happens that, even the best plugin won't be replacing a dedicated software. You can experiment some available Jira CRM plugins. If they work for you, great! If they don't, you may consider looking for a CRM-specific solution.

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Jira is an issue tracker, not a billing machine. With Jira you track tasks (e.g. to invoice the customer A), but nothing of those three things you listed.

Another thing, it seems that you don't have a system administrator. You definitely need one, especially if you have different user groups with different system rights.

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