In our team, we get tickets from other teams. Currently we are trying to work on reducing the time to complete a requirement. We have split the time into 4 slices:
- Time when a requirement is identified but the ticket has not been raised because the customer was not sure about which team gets the ticket.
- Lead Time
- Cycle Time
- Testing time
The image below shows the split:
Is there some name for the Yellow portion of the timeline?