In my project one of the metrics we want to use is the amount of times a JIRA issue is moved back from "QA" to "Development." We call it "comeback rate."
Looking for % of items that were resolved by developers and then reinstated later by QA (or whoever) due to a defect in the fix or enhancement.
My boss wants to use this as a measurement of development process quality.
I can filter for items that are currently resolved or reinstated, but once an item is resolved again I can't figure out how to see this in a filter or report.
Example of what I would like:
Year 2017 - 400 items resolved - 80 items were reinstated at least once - 4 items were reinstated more than once.
Year 2018 - 460 items resolved - 60 items were reinstated at least once - 2 items were reinstated more than once.
In above example, my boss will think: "Good job developers! You decreased your comeback rate!" and we will rejoice.