What is the difference between Application Management and Configuration Management, in the specific context of managing version, resources and architectures of internally developed applications?

My first thought was that Configuration Management is responsible for managing these three configuration items (are they CIs?), but my organization believes it is under Application Management, since it is in the scope of managing an application.

1 Answer 1


"Application Management is responsible for managing applications throughout their lifecycle. This ITIL process plays an important role in the application-related aspects of designing, testing, operating and improving IT services, as well as in developing the skills required to operate the IT organization's applications. 'Application Management' is an ongoing activity, as opposed to 'Application Development' which is typically a one-time set of activities to construct applications." From here.

"The primary goal of ITIL Configuration Management is to identify, maintain, and verify information on IT assets and configurations in the enterprise. It is one of the areas that comprise ITIL Service Support." From here.

In human words - Application Management are activities how to manage applications lifecycle (requirements, design, implement, test, build, deploy, operate, optimise). Configuration Management is process of identifying and defining logical and physical aspects of an item.

In general I would agree with your company. First you identify and define the item and then you can manage it.

Your Answer

By clicking “Post Your Answer”, you agree to our terms of service and acknowledge you have read our privacy policy.

Not the answer you're looking for? Browse other questions tagged or ask your own question.