I'm new to project management and trying to get a grasp on it. My latest challenge is bug reporting. I created a bug reporting form that contains standard questions:
- Steps to Reproduce
- Expected Result vs Actual Result
- Operating System
In the urgency field, I have a ranking of 1-4 with 1 being the lowest priority and 4 being the highest. I also included definitions of each ranking to assist users in selecting the correct ranking. A co-worker of mine, who is in charge of sales and on the frontlines, wants a new priority about bugs that impact revenue. All the bugs that he reports are in this category. While important, some of them are not as urgent as his knee-jerk response to the situation.
My boss also doesn't want revenue listed as a ranking factor in the priority situation due to the concern that we will end up back in the situation that we are currently in where everything is crisis-urgent and we need to move resources/engineering to this bug when in reality it's not as urgent to push other revenue-generating new features aside.
Has anyone been in this situation? Do you have advice on how to handle this situation?