Using wikis as a knowledge database becomes more popular since a few years. But now I realized that most of the knowledge is lost because:
- articles are out-dated
- there is more than one page for the same subject
- one cannot find the right page, because keywords are used everywhere
This is the actual setting at my workplace:
- each departement has it's own subsection for its products / services
- other departements keep summarized (redundant) instructions about using someelse's products
- but there are also some pages which concern more than one departement
How can I organize a wiki to keep it clean? How do You avoid those problems?
(This is not directly about project management, but I think the project manager must be part of the solution.)