i'm new to ITIL and i have been looking for an area in ITIL, that specifically talks about SQM. Does this area exists expecifically for Software?
If it exists it would be great if anybody could point me out where it is. I have been looking for ITIL SQM but i haven't found anything that points out specifically to this. I have been told that ITIL has a series of steps, phases or criteria for doing SQM, but i don't know if this is right or if it comes by a different name or concept.