What tools would you recommend to run semantic analysis of large amounts of customer feedback in free text form.
- I have tons of responses to a survey in which customers answered in free text form to questions like "What do you dislike about this product?"
-I would like to analyze and group these answers by general category e.g. payment issues, long delivery time, bad customer service etc...
-I know there are tools that do this but I don't know any of their names.
What tools would you recommend for the job? (Tools need to support Spanish and Portuguese btw).