What tools would you recommend to run semantic analysis of large amounts of customer feedback in free text form.

My Problem:

  • I have tons of responses to a survey in which customers answered in free text form to questions like "What do you dislike about this product?"

-I would like to analyze and group these answers by general category e.g. payment issues, long delivery time, bad customer service etc...

-I know there are tools that do this but I don't know any of their names.

What tools would you recommend for the job? (Tools need to support Spanish and Portuguese btw).


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