I am unofficially given an opportunity to lead a very strong technical team.
We work in 24*7 shifts there. We have shift handover happening twice a day.
Currently we are just preparing a set of tables with a few columns to enter details like any open issues or tickets and their update + future tasks for the resource person coming in to the shift.
Personally I think updating the sheet is a hot mess and things get untidy very soon. I tried sending a couple of emails to members where they forgot to remove a completed task from handover like weeks old or just randomly entering new data which gives me anxiety. Just looking at how untidy things are is probably why the team seems bit lame here.
How should I approach the team when I do not get any real engagement, or how to get some spark to get everyone on track so that they feel excited as well as important in updating the handover nicely?
By shift I mean we have 6 people working 8 AM to 8 PM ET as 1st shift and 8PM to 8 AM ET as 2nd shift. We have handover updated at these 2 times during a call as well as on a Sharepoint tracker where things are all hot mess. Out of 6 only one would be primary every week who is responsible for updating sheet. Next week it's the next person and so on.
By unofficial I mean an opportunity given to lead internal team which I have been working with past 4 years. This opportunity given based on half a dozen projects lead by me, but they did not involve working with people on the same team. As of now this authority does not hold any vital decisive calls which impacts a resource like annual review etc.
Others see me as someone question would be hard to answer because there may be some who will agree while other may be on a different page. I can send emails and loop my higher manager for push to make everyone follow a process which might work but I don't want to take that route as would not showcase me as a future leader. I want to understand what is stopping them and how can we overcome this as a team.
Please provide suggestions for how to approach this situation!