I am unofficially given an opportunity to lead a very strong technical team.
We work in 24*7 Shifts there we have shift handover happening 2wice a day.
Currently we are just preparing a set of table with few columns to enter details like any open issues or tickets and their update + future task for the resource person coming in shift.
Personally i am seeing this updating sheet is a hot mess and things get untidy very soon. I tried sending couple of emails to members where they forget to remove completed task fro handover like weeks old or just randomly entering new data which gives me anxiety just looking how untidy things are probably why team seems bit lame here.
How should i approach team when i do not get any real engagement or how to get some spark to get everyone on track so that they feel excited as well as important in updating the handover nicely.
Editing- Based on comment adding additional/updated details
By shift i mean we have 6 people working in 8 AM to 8 PM ET called as 1st shift and 8PM to 8 AM ET as 2nd shift. We have handover updated at these 2 timings during call as well as on sharepoint tracker where things are all hot mess. Out of 6 only one would be primary every week who is responsible for updating sheet. Next week its next person and so on.
By unofficial i mean an opportunity given to lead internal team which i have been working with past 4 years. This opportunity given based on half a dozen project lead by me but they did not involve working with people on same team. As of now authority does not hold any vital decisive calls which impacts a resource like annual review of his/her etc.
Other see me as someone question would be hard to answer because there may be some who will agree while other may be on diff page. I can send emails and loop my higher manager for push to make everyone follow a process which might work but i dont want to take that route as would not showcase me as a future leader. I want to understand what is stopping them and how can we overcome this as a team?
Please provide few suggestions on how to approach this situation?