I work on a team that manages DevOps tools for a software company. When an engineer from one of our product teams wants to use one of our tools, they clone a series of Jira tickets and work through them in order. This could be something like:
- Create an account at externalservice.com
- Reach out to us when your account is set up
- Start using the service; here are some examples of what you can do
We call these onboarding flows "non-functional requirements", and I just found out that's an Agile concept. Reading about NFRs, it sounds like they typically describe the standards a product has to meet around performance, security, and usability, e.g. "systems should be online 99.9% of the time".
My question is: is an onboarding workflow related to a product an NFR in Agile, or is there another concept that fits better?