I am getting ready for an interview for the role of project manager and came across an interesting case. How would you approach this case in an interview?
Your team supports Google's internal service responsible for UGC moderation. The team consists of 3 Devs: one is on vacation, one works from 9:00 to 19:00, the third works from 11:00 to 20:00. On Friday from 18:30 to 19:00 managers of five other services who use your moderation and markup service reach out to you. They complain that nothing is working and needs to be fixed urgently:
- Google chat moderation
- Moderation of ads in Google Ads
- Moderation of user reviews of movies in Video
- Moderation of custom organization reviews on Maps
- Classification of user trip complaints
Let's assume it takes a developer at least 30 min to solve each problem. What would you do in this situation?
I guess we need to prioritize tasks first (tasks related to chatting on the roads have a higher priority at this time of day) and ask the second dev to stay late. But I have no idea why we are given information about the 3rd employee being on leave.