I am assisting a group of people (not exactly a team, since they're not working together towards a common goal, they're rather trying to manage projects around them), to use a visualization board to make their job visible. It's not exactly a Kanban board, since there are no WIP limits.
The group is fairly new to the Agile mindset, and they are not in a position to do Scrum, or Kanban, since as I mentioned they don't have a product, they're merely managing and running parts of a waterfall process.
We tried to visualize their work, and after about 1.5 months, the group doesn't find a value behind utilizing a board, yes, they like the overall picture, but they think it's just adding maintenance (they rarely, if ever update it before the meeting). Also, with the number of tickets, they find it overwhelming to keep track, or to use it to their benefit whatsoever. Nevertheless, they seem to like the fact that they can use it so that they don't forget about certain things. But due to the nature of their work, their tickets stay in a swimlane (e.g. In Progress) for many days or weeks. The group comprises a team lead / product manager, a communications manager, a technical project manager, and a client training / material provider.
Usually, their meetings lack focus (that's why the idea with the board), and are all over the place, with a mixture of status update / solutionizing, and long silences. They last for about an hour, but they're not every day.
Any ideas on how else to help this group visualize their work, or organize their work a bit better?