We are working for a Railway IT Projects. The projects are usually awarded as part of government tendering process. The requirements in the railway tenders are very high level functional requirements. The majority of the requirements can be interpretated in many different ways. Even further, some requirements contain an open ended statement like details shall be discussed during design stage.
Our fear is that with such unclarity and a open ended statement, it gives the customer lot of power. During project execution, we are never be able to close the project with full acceptance. As a result it causes overrun of budget and the schedule.
I would like to understand from the experts,
What is the best way in terms of process & strategy to successfully handle these types of projects with full customer satisfaction?