The following exchange took place in the comments to an answer to another question How do I manage development with testing and get proper reporting in JIRA?, which seem to highlight a different viewpoint between the principles of Agile, which is all about delivery of value, and the desire of a Resource Manager to keep people working / contributing at all times. I have highlighted the key elements in Bold. There is a fundamental difference between these positions, so what is, or what should be, the role of a resource manager in an Agile (Scrum) environment?
Please don't answer this by reference to restructuring into multidisciplined teams - that's not my question. It is purely to do with the organisational roles of resource managers in an Agile environment, and how much they should be involved / interested in what individuals are doing on a daily basis.
Edit: I am neither a resource manager nor an Agile practitioner, so I'm not asking this question with any pre-formed opinions. I just wonder what the community's view is on the subject.
"For example... why is development wrapping up at 5pm on Friday, instead of at 5pm on Thursday so the work can be tested on Friday?" - let's say they will finish on Thursday, so what will they do on Friday?? – user48230 yesterday
@user48230 That's the 100% utilization fallacy. The goal isn't to keep people busy; the goal is to deliver increments of value on a dependable cadence. You have implemented the wrong goal. – Todd A. Jacobs ♦ 16 hours ago
@ToddA.Jacobs - you do have a point, 100%. still, as a resource manager I also have to ensure that people are delivering value on Friday 9-17 while QA is finishing up the testing. – user48230 15 hours ago 1
@user48230 No. In a Scrum environment, the "value" being delivered on Friday is the demonstration/review with the stakeholders, not "more work." If no one else takes this into account, I'll write a longer answer when I can. Value in Scrum isn't about busy-ness; it's about consistency, quick feedback, and collaboration. – Todd A. Jacobs ♦ 13 hours ago