I'm developing a quality management plan as part of a study assignment.
I guess I'm a bit lost on where to begin.
What general structure should a quality management document have? Or will it look different for each project?
Should this document list specific measures to be taken in order to increase quality (e.g. testing all software components, acceptance criteria on all user stories, incorporating customer feedback, etc)?
Should I be incorporating quality tools: SIPOC, CTQ, pilots, lessons learned, etc.?
How do I decide which tools should be used? Based on the particular quality needs of the project?