My boss has asked to be project manager. I am not afraid of the challenge expect that. I don't know where to start.
We have a legacy server where a couple of apps and a lot of code is hosted. The goal is to have our operations support group take ownership of the whole thing, which would include 24x7 support and coding the occasional enhancement requests.
A quick chat by the water cooler with a couple of guys from Ops support ended up in "no way" and "you're nuts". Not good.
How would you go about defining a project strategy that keeps everybody focused on what matters? I thought of something like this:
These are my commitments:
- Provide detailed code documentation
- Provide detailed Standard Operating Procedures documentation
- Introduce Business Intelligence stake holders and ensure communication all across
- Propose a schedule for hand-off.
I would like to work with your team to
- Assess the required resources for ongoing support
- Define the proper escalation process for enhancement requests
- Finalize the timing for an official hand-off.
Too simplistic? I welcome your input. Thanks!