I would like to know what Knowledge Management best practices that you follow in your organization?
I've worked for several different organization and the "write a wiki page" was the solution for all the knowledge management related problems. I believe that a good set of wiki pages can solve every basic knowledge management problems. However, there are some things which should happen in order to have it:
- all the pages should be editable by everybody
- all the pages should be reviewed and maintained
- teach the colleagues how to use wiki
- set categories properly
- the starting page should contain the information about the structure (where to find certain pages, how to create a new one - avoiding duplication)
- everything should be on the wiki. Again, everything (even plans, events, ideas, design documents etc)
If you follow this, you'll have a place where you can find everything you need for your work/job/assignment etc.
For example, I was working on a prototype, and instead of various documents we used a wiki page. The prototype was thrown away, but all the data we came up was there and our customer was able to find it after years and use it for a different purpose. Actually, he liked our wiki more than our other projects and applications.