I have been looking for an issue-tracking system for some time. Our workflow is not software development. Rather we track changes to documentation across groups of people.
I don't need project management, gantt charts, a wiki, or anything else. I just need an issue-tracking system.
Specifically, I want completely customizable forms. I want to be able to start with a blank form and build it up manually. I don't want a "subject" or "description" or "start time" or anything. Our process is extremely well-defined, but we've come to the point where we need to start storing our data in an easy-to-access and -- more importantly -- easy-to-manipulate format to help with reporting efficiency.
I'd love to be able to wire up the business logic myself. The form data just needs to get inserted into the database. If there's a way to wire up business logic, I can do that. (I am a s/w developer when required.)
My frustration stems from the fact that all issue-tracking systems seem to think that you are developing software and that all workflows are approximately the same. We have need of a documentation defect-tracking system, but almost all of the normal fields are unnecessary.
EDIT: This needs to be a non-cloud, fully-controlled, server-based installation.