I have a small team of experts (12 staff) who do great project work. Unfortunately, their expertise makes them the go-to individuals on support tasks as well. The inability to focus on projects affects their productivity and sometimes has a negative impact on morale.
Am I the only one who has this problem?
For those who manage small teams without the luxury of dedicated project staff versus support staff, what strategies have you implemented to ensure high morale and productivity and manage staff who feel like they are being pulled in a hundred different directions?