Our team(s) have agreed upon timelines both by the team themselves and the clients, including a bit of extra padding in case of any mistakes.
However, the CEO of the company consistently sends requests down to these teams and wants them done immediately. While the team has no problem to complete them, and understands the hierarchy of the company (CEO request comes from the top), there are questions about how to manage the existing agreed upon timelines for our clients.
Would you consider to push back the client deadline to work immediately on the CEO request? Usually the CEO requests are 1day-1 week tasks.
Would you try and explain to the CEO that their requests must follow the same workflow as a client request?
Would you hire/train more resources to take care of these spontaneous requests?