I have a situation I am not quite sure how to handle.
We have asked a freelancer to come up with some designs for a piece of e-learning. Now, as part of the quote he did some concepts which were part of the pitch so not charge for, however he missed a couple of key points I mentioned in the Brief (unfortunately it was an informal discussion instead of a brief, so I can forgive him that). I am not keen on the look'n'feel anyway, and some of the concepts in the pitch.
Now, I like some of his other stuff, and the design isn't bad, its just not good enough. So, I am thinking of asking him to produce a couple more - and pay him for them, BUT what If we do not like them again? Is that tough cookies? How do you handle this. I realize design is extremely subjective, but I know what I want and I know what makes a good looking usable website.
In general, what do you do if you do not like a piece of design you are paying for? If it was code - you wouldn't pay for something that didn't work.
I did think about posting on the Graphic Designer Stack, however I could predict their answers :)