When following PMBOK guideline, to manage stakeholder expectations, how does a project manager manage stakeholder expectations in monitoring and controlling phase??? what kinds of techniques are used???? or how do they manage them?
I'm going to go one step above your question first, then we can work backwards from there:
To manage stakeholder expectations(p.59),which is a process in the Executing process group, you're going to take the following as input
- Stakeholder Register
- Stakeholder management strategy
- Project management plan
- Issue log
- Change log
- Organizational process assets
With the above you do the actual process of managing expectations, PMBOK lists the tools & techniques(p.59) as
- Communication methods
- Interpersonal skills
- Management skills
From that you output updates to the items listed as inputs above and change requests.
To your question,
how does a PM manage stakeholder expectations in M&C?
Short answer: You don't, you do it in the Executing process group.
Here's some things that occur in Monitoring and Controlling that would affect stakeholder expectations and would need to be performed.
- Focus on changes and integrated change control. Any changes that occur in the project occur as a 'part' of M&C and therefore need to be communicated back to stakeholders. Any document updates that need to occur because of a change are performed and communicated to stakeholders during M&C.
- Reporting performance is also a portion of M&C (p.43,63). Since you are reporting performance to stakeholders, your communications concerning project performance against baselines and risks (and their associated updates) is another method of managing stakeholder expectations.
As a reminder, monitoring and controlling isn't a discrete process group, you're not just "in" M&C, you're also "in" Initiating, Planning, Executing, and/or Closing(p.42,44). It's a continuous thing you're doing throughout the project. Which should help answer your second question about what items are done where.
It would be really good if you can provide me a link to further readings etc.
Sure, the PMBOK is the place to find all this stuff, I sprinkled page number throughout for your reference. I'm looking at the 4th edition.
Furthermore, I do not clearly understand the distinction between things that are done in monitoring phase and things that are done in executing phase. It seems like monitoring phase is supplementing what's done in executing phase. Could please give me a precise distinction between what is happening in two phases?
Yes, it supplements all of the phases. Again, see the above description, but also PMBOK page 43, that chart should give you a quick view of what's occuring in each process group and help clarify things beyond what you've seen here.