We are taking our first steps in agile and Scrum. We use VersionOne for managing our user stories and tasks.
As the development manager, I am trying to build a sprint plan for the development team. Now, VersionOne is fine for tracking user stories, but not all work is currently organized into user stories. For example: escalated support tickets, ongoing bugs, training new employees, and researching future technologies.
My problem is that I want to merge the user-story work plan that VersionOne gives me with the other tasks that the team has. Placing the items mentioned above in the backlog seems unnatural. On the other hand, managing them someplace else means I will either duplicate the VersionOne information in the other system, or I will have two systems tracking the development tasks.
How can I manage both user stories and other non-backlog tasks?