Questions tagged [bugs]

For questions which are related to bugs. Bugs are errors, issues, problems, or faults that cause unexpected result or behavior in a system.

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61 votes
19 answers
18k views

Is it sound project management practice to make software engineers fix bugs "off the clock"?

I work in a largish, multi-team software development shop that builds a vertical B2B solution suite for a highly regulated domain. We are trying to become more Agile; we are iterating better than we ...
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44 votes
14 answers
27k views

Should bugs be treated as stories or as tasks?

If you're using scrum you should know that there is a clear difference between tasks and stories. A story is something that is valuable to user. A task is a step to produce that value to user. So, ...
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  • 693
22 votes
4 answers
8k views

Should defects flow through the Kanban board, or should they be tracked as issues?

One of the things that I'm still trying to wrap my head around is defect tracking. Should we put defects on the Board and track them alongside the other items (new features, refactoring work etc), ...
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  • 349
21 votes
8 answers
5k views

How do I overcome a bottleneck in a team's process, when what people are telling me doesn't match what I see

I started a new job a few months ago as a scrum master. The team was and still is having problems completing their tasks during the sprint. Initially the problems seemed to be tasks that were too ...
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19 votes
3 answers
2k views

Handling bugs in the Scrum process?

I have recently gone live with a big project. To meet a tight deadline some technical debt was accumulated but the true extent only became apparent after go live. As this is intended to be a ...
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  • 429
17 votes
7 answers
8k views

What are best practices for bug tracking?

I was looking for some information on bug tracking best practices, but the Google search on this topic wasn't as helpful as I wished; I mainly found about software issues such as writing good bug ...
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16 votes
7 answers
2k views

Do you track the cause of bugs?

I was thinking of tagging resolved cases by their (probable) cause, e.g. incomplete feature specification last-minute fix after test typo ... Maybe common causes might show up in this, so we get ...
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  • 503
15 votes
6 answers
4k views

Scrum and interruptions (urgent bugs, requests)

Does Scrum take into account interruptions? For example: urgent bugs from production environment requests from other teams This is very important in real development process. In practice of Scrum ...
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  • 2,701
12 votes
7 answers
5k views

Best Metrics to Show the Value of Fixing Bugs

My software development group has spent a significant amount of time recently on fixing existing bugs instead of working on new development. Using our bug tracking software, I can get data on how ...
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11 votes
4 answers
3k views

How to improve and facilitate prioritization of bug fixes?

In a long-term software project with frequent releases, end-users regularly report bugs and defects in the product. When the reported bug is highly critical, the fix is generally developed and ...
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9 votes
8 answers
2k views

How to manage very small, easy tasks in Agile?

Let's say you have a bug on your website. Your developer needs to fix some CSS or something. He estimates it will take him one minute to fix. What is the best way to manage these kinds of tasks? Do ...
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8 votes
1 answer
794 views

Do you consider a defect an actual defect if it occurs in Dev prior to the acceptance of the User Story as Done?

A fully agile centric question. If an exception, error, defect or bug occurs prior to the completion of a user story; do you log it is a bug or do simply consider part of the work required to make ...
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  • 4,046
6 votes
2 answers
4k views

Should bug/regression tickets be reopened, or new tickets created?

Question This is a paradox I have: when I create GitHub Issues (or JIRA tickets, or whatever issue tracker you use), my engineers like to make them very granular, so that it narrows the scope down ...
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  • 313
6 votes
3 answers
653 views

Tracking points spent on bugs during sprint

The product owner wants to keep track on how much points are spent on bugs during a sprint. This can raise some issues, such as: Scoring a task that is already done. Surprisingly even with it done, ...
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  • 1,219
5 votes
5 answers
2k views

Should we demo bug fixes in sprint demos?

We have been asked to demo almost all bugs in our sprint demo, except the bugs which were raised for the stories of the sprint. Some teams only demo critical bug fixes, probably to reassure others ...
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5 votes
4 answers
2k views

Defect Found in Previous Iteration - Bug or New Work?

A previous answer stated that: On the other hand, if Feature Bar met the Definition of Done in a previous iteration, but bugs were later found after the feature was declared "done," then while you ...
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  • 14.7k
5 votes
3 answers
316 views

Should defect criticality change based on user needs?

Question Is it correct to assume that the criticality of a defect can change along with the project's progress? If so, when is this acceptable? Background Criticality is one of the indexes we've ...
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  • 8,236
5 votes
5 answers
283 views

How do we prevent debates over whether changes to user stories are new work or bugs?

I'm struggling to determine where capturing of user story elaborations and discussions fits into agile. A lot of what I have read and agree with is: You should be focusing on discussions with your ...
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  • 442
5 votes
3 answers
320 views

How to deal with overhead of QA logging bugs that POs aren't interested in fixing?

Many times I've observed bugs being logged against particular stories that takes Product Owners a lot of time to triage that don't end up being important enough to fix. Either it's an acceptable ...
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5 votes
5 answers
285 views

Where should I keep track of open items from previous sprints?

I have been throwing "things that team will do later" (TTWDL) into the product backlog along with product functionality to be implemented. Needless to say it is now long and full of bugs/ tasks from ...
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5 votes
3 answers
370 views

metrics for bug fixing / learning legacy system

We are a new team of about a dozen developers in our not-very-IT company tasked with reshoring/onshoring/insourcing (bringing into the company what a vendor has developed for us) a large (10M+ LOC?) ...
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  • 51
5 votes
2 answers
241 views

Things to consider when a deployment goes wrong

I just launched a big web infrastructure project which has resulted in a lot of inconsistency in the users' feedback on their experiences. Many of the users are not that web-savvy, and, due to ...
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  • 429
5 votes
2 answers
682 views

Where can I find a free website for managing closed source project development? [closed]

Is there any free webpage/web application for managing project development with these requirements: Writing public posts of news about project (new version, new logic etc) - can be as blog posts. ...
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  • 171
4 votes
4 answers
541 views

How to manage projects/to-do lists efficiently?

We are a software company being outsourced by another company. Procedures for meetings, new projects, and to-do lists are emails, emails and more emails; no calling, no skyping, just emails. By this ...
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  • 193
4 votes
3 answers
221 views

Extend Sprints or take the renaming tasks to a new Sprint?

I am a rookie PM. We are conducting a Sprint with selected tasks from the backlog, when suddenly critical bugs appear. Should we extend the Sprint, or finish the Sprint on the delivery date and move ...
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4 votes
2 answers
979 views

Scrum team is dependent on other team's work

I'm working in a big project, where we're creating a standard software A for several customers and in parallel extending that software for one customer (software B). There are several Scrum teams. The ...
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3 votes
5 answers
3k views

How to Record Bugs Following User Story Completion - in Large Projects

We run scrum agile methodology and have a development environment for development. At the end of each sprint, we close off all the tasks/stories that have been completed and promote the code/system to ...
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  • 471
3 votes
1 answer
4k views

Production bugs and epics in Jira

We are trying to organize our epics in a better way. In the past, the epics remained indefinitely open on Jira. Every production support/bug ticket will be added to the exsiting epic. However, since ...
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  • 261
3 votes
3 answers
785 views

How to deal with delay beween development and deploy

I'm not sure if this question is a duplicate but couldn't find anything of the sort even though it seems to be a common issue, so if it is a duplicate, excuse me for my inefficiency at searching ...
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  • 41
3 votes
1 answer
143 views

Deal with unestimated Defect-Tasks in Sprint for Veloctity calculation

As said many times before (1, 2, 3): "Do not estimate bugs / defects". I know in Scrum we try to minimize the defect rate, but it happens now and then. Fixing such unestimated tasks might have ...
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  • 775
2 votes
5 answers
914 views

How to plan for bugs, looking for advice

I work in a software development company, where we use something which resembles scrum. We have sprints of 4 weeks We have 6 sprints / release We plan a development per sprint, with an estimate We ...
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  • 171
2 votes
3 answers
92 views

Predicting software errors

There are two distinct projects where we are trying to define a bug prediction model. We used bug at file level and defined co-factors: Number of changes per file, Developers who left per file. ...
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2 votes
4 answers
400 views

Title/subject formalism in bug reports (standardising bug naming only): I was <context>, I did <action>, I got <actual behaviour>

Intro We use different formalisms in titles/subjects for different purposes (story, feature, test), but we have no formalism for bug reports... We are investigating the advantages of a standardised ...
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  • 71
2 votes
1 answer
124 views

How do you associate a bug identified after customer acceptance with the relevant epic?

In my understanding there are two kinds of bugs: Bugs that are identified before an acceptance by the client Bugs that are identified afterwards In JIRA I think it is necessary to associate bug type ...
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  • 145
2 votes
2 answers
73 views

Should I word backlog items as what's broken or what work needs to be done?

We have a software project that we are trying to implement some basic project management for and we're starting simple, just using a Trello kanban board to track bugs/feature requests. I am beginning ...
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2 votes
1 answer
481 views

Agile Estimation - How to estimate for bugs? [closed]

The story points can be used for estimate user stories and tasks will be marked in hours in Visual Studios. When there is a critical bug (which is not in the backlog, reported by users) we ...
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1 vote
7 answers
392 views

How to manage a failed sub team inside a scrum team

Our scrum squad consist with three teams (Back-End, Front-End, QA). Each team expertised in their own set of technological stack and of their own code bases (repositories). I'm aware that cohesive ...
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  • 153
1 vote
2 answers
317 views

Zero bug software development?

We are looking into a zero bug policy, but I wondered how best to represent this in sprint planning. Should we be planning some 'empty' story points to cover this work? Does anyone else do this? If ...
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  • 81
1 vote
3 answers
165 views

How should be best discussed bug between team/scrum master/PO

Edit: Definition of "bug". Here I describe as bug a bug introduced during development or missing/incorrect implementation of a story found after acceptance of the story. Our team does not face "...
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  • 111
1 vote
1 answer
83 views

Bug Reporting and Revenue Impacting Bugs

I'm new to project management and trying to get a grasp on it. My latest challenge is bug reporting. I created a bug reporting form that contains standard questions: Summary Steps to Reproduce ...
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  • 13
1 vote
2 answers
180 views

Introducing scrum in a waterfall environment

We have a wish to try to introduce Scrum in one of our development departments, but have a number of challenges we are not sure how to solve. If someone could point us in the right direction it would ...
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1 vote
2 answers
993 views

Can QA test in-progress tasks? How are bugs reported for incomplete stories?

I have recently been moved to a new team. There are a lot of practices that I think are not on terms with the Scrum Guide but for now I want to discuss two strange practices. While we developers are ...
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  • 111
1 vote
2 answers
89 views

What are the priority quality practices?

I have recently joined a small software development team that has 1 product with multiple external customers. There is no specific project management methodology or framework being used, so ...
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  • 911
1 vote
1 answer
405 views

Bug Vs Feature Development

Not sure if this has already been discussed, if yes please point me out appropriately. I am a Product manager in at a software firm. We are developing a mobile application. We are developing 2 ...
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  • 81
1 vote
3 answers
420 views

How to measure bug incidence in Production?

We have a fully automated deploy process but as we now sometimes we break things. When this happens the developer just apply a hot fix in (branch, fix and opens a PR) the trunk development. As you ...
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1 vote
1 answer
60 views

Collect bugs/issues in Next-Gen Jira Software projects

I'm trying to find the proper way to collect bugs/issues in Jira's next-gen projects. Looks like this feature has been requested by many users. How other PM's are dealing with bugs in this case?
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  • 113
1 vote
1 answer
131 views

What is a healthy ratio of [time spent on bugs]/[total time spent on project]?

As a metric of software quality, we calculated the ratio in the Title. The value of this KPI should have the following meaning: 0 (0%) = no work on bug, this means that all the time spent on the ...
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  • 111
1 vote
0 answers
481 views

Fix for ProjectLibre incorrect critical path

I'm a big open source supporter, and want to switch from MS Project to ProjectLibre, however it does not display the critical path correctly for projects above a certain size. I'm wondering if anyone ...
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0 votes
3 answers
247 views

Solving which bugs will give greatest cost benefit

I wanted to get an idea of categorizing bugs based on how easy is it to solve and how much benefit it will give me. for e.g., if there is a bug which will take say an hour (double file close etc.) to ...
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  • 111
0 votes
4 answers
1k views

Who bears the cost of bug fixing in an Agile project?

I'm new to Agile projects. How do you manage the cost of bug fixing? Does the customer pays for that effort or the software factory?
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